Operating on the Concept of Customer Centricity
MES Inc., a global sourcing and supply-chain management company serving manufacturers worldwide, was titled as one of the fastest-growing companies in the world by Forbes. Hiten has invested his time, efforts, and finances to build this company from scratch. Initially, the business was funded by Hiten’s account. It saved the company from getting trapped in venture capital debt.
Hiten laid the foundation of this company on the concept of customer-centricity, which is one of the factors that has helped it build a vast network of clients. MES follows a strategic process that begins from searching and auditing suppliers and ends at shipment. It involves the designing stage, where Hiten and his team develop quality systems for the client, consolidation of shipments at ports, laying the foundation of domestic value-added operations. As Hiten states, “We can develop custom engineered products meeting extensive quality specification requirements.” On another occasion, Hiten described his services in the following words, “Our outstanding sourcing-to-delivery solution allows us to pass on savings to our customers, not just in component costs and shipping rates, but also money saved by lowering lead times in tolling and the manufacturing process.”
These statements and the wide network of clients is proof that MES puts its customers first. Providing customers with the most satisfying solutions that solve all their supply chain management issues is a priority for this company.
The Man Behind the Success of MES Inc.
MES tops the world of supply chain management solutions, and there is one that deserves to be brought into the spotlight, Hiten Shah. Born in an Indian family with big dreams, this man was destined for greatness. A Plastics Engineer, Hiten deeply admired the concept of entrepreneurship. Even when he was enrolled in college, the young boy used to read books by Bill Gates, Andy Grove, Malcolm Gladwell, and Steven Covey. In addition to this, he learned much of the entrepreneurial values from his family, including Talakchand D Shah and Tara T Shah, his parents, and Jiten Shah, his brother.
His father helped him understand the importance of taking risks by teaching him the principle of not being afraid of making mistakes. It was from his father that Hiten realized the significance of having a big heart. Hiten’s mother was an individual who believed in staying focused on one’s life goals, and this is exactly what she taught her son. Besides being an entrepreneur, Hiten is a person who believes in service to the community. His involvement in community work is not something that one can overlook. He does not do things along. His wife, Heena, his wife, helps him with these philanthropic activities. Some of their efforts include donations to many local charities including the Jain Temple building projects as well as supporting several global charities including the Lions Club in Mumbai.
He credits all of his success to the support of his family, including his wife and two sons, 24-year-old Sahil and 22-year-old Eshan. Based in Ohio, Hiten is one of the most well-known Indian-origin American entrepreneurs in the country. Hiten Shah states, “I have to pinch myself sometimes to make sure that we have been able to move as fast as we have to realize my youth dream. The best part of our progress is that I still feel like we have barely scratched the surface, and we have a long runway ahead of us.” His hard work, dedication, the desire to succeed in life, and a humble personality, helped him push MES to establish a global standing. It is entrepreneurs like Hiten that serve as an inspiration for the world!